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What You Need to Know About Our Terms

When you open an account with us, you're entering into an agreement that covers how deposits and withdrawals work, what happens if there's a dispute, and how we…

Account Setup RulesPayment & Withdrawal ProcessDispute ResolutionData & Security
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WE'RE HERE TO HELP

How to Reach Us About Our Terms

Our support team is available to clarify any part of our Terms & Conditions or help you understand your account obligations. Reach out via live chat, email, or the help desk in the account menu — each channel keeps a record of our conversation so there's no confusion if you need to reference it later. We aim to respond within a few hours during our support window.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of the lobby any time you're online. A support agent will answer your questions about account terms, payment rules, or dispute procedures within a few minutes.

Email Support

Send a message to our support inbox with your account ID and the specific term or rule you want clarification on. We'll reply with full details and any forms you may need to complete.

Account Help Menu

Go to Settings > Help & Legal to view our full terms, submit a question, or request a copy of your account agreement. You'll find direct links to dispute forms and privacy policy documents there.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Your account information and payment history are encrypted and stored on secure servers; we do not share your personal data with third parties except where law requires it or where you've given…

Data Encryption

All your deposits, withdrawals, and game activity are encrypted in transit and at rest. We use industry-standard SSL protocols so your banking details and account ID remain private.

Verification Protocol

New logins from unfamiliar devices trigger a one-time code sent to your registered email or phone. This prevents unauthorized access to your account and your wallet.

Data Access Rights

You can request all personal data we hold — your account history, deposits, withdrawals and game logs — by filing a request in Account Settings. We'll provide it in a portable format within 14 days.

Account Closure

If you want to close your account permanently, go to Settings > Account > Close Account. We'll secure any remaining balance and delete your profile after 30 days, keeping only transaction records for compliance.

Cookie Management

Visit Account Settings > Privacy & Cookies to see which cookies we use and opt out of non-essential ones. Your browser settings also let you clear or block all cookies.

Complaint Process

File a formal complaint through Support > Dispute Resolution if you believe we've breached our terms. We'll acknowledge it within 24 hours and investigate within 7 days, providing a detailed response.

Frequently Asked Questions About Our Terms

You must meet the minimum age requirement set by your local jurisdiction. In most regions, this is 18 or older. During registration, you'll confirm your age, and we may ask for identification later to verify it before your first withdrawal. Providing false information violates our terms and will result in account closure.

No. Our terms allow only one active account per person. If we discover duplicate accounts under your name or shared device, we'll suspend both and forfeit any balance. This rule protects game fairness and prevents fraud. If you've forgotten your password, use the password reset link instead of opening a new account.

Once a deposit clears to your wallet via DANA, OVO, GoPay or QRIS, it's yours to play with. We do not reverse deposits. However, if a transaction failed or was duplicated by error, contact our support team within 48 hours with your transaction ID and we'll investigate and refund the error within 3 business days.

After you submit a withdrawal request, we verify your identity (usually within 2 hours). Once verified, the funds are sent to your registered DANA, OVO, GoPay or QRIS account. Most withdrawals clear within 1–5 business days depending on your bank. You'll see a confirmation email with your reference number so you can track it.

House edge is the mathematical advantage the house has on each game. Our terms require us to display it for every slot, table game and live title so you know what to expect. You'll find the house edge percentage listed in each game's info tab under Rules. This is why we recommend setting limits on your play and treating it as entertainment, not income.

Yes. If you believe a round was unfair — for example, the live table showed the wrong result, or your bet didn't register — file a dispute with your game session ID and timestamp within 30 days. Our support team will review the game log and respond within 7 days. If we find an error on our side, we'll restore your balance; if not, we'll explain why the result stood.

Inactive accounts remain yours. Your balance will not expire, but we may disable login temporarily if you have not accessed the account for 12 months. To reactivate it, contact support with your email or account ID. You'll verify your identity again, and your account will be restored with all your previous balance and history intact.

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